Cancellation Policy

Your appointments are very important to us, it is reserved especially for you! As each client is different, the length of each service request can vary considerably, making each appointment duration tailored to each and every client. This can mean that some appointments are as brief as 30 minutes, and others can be in excess of 8 hours!

We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations. Providing more than 24 hours notice frees clients of any financial obligation for the missed appointment. We understand that life happens and reserve the right to forfeit fees as we see fit.

Please understand that when a client forgets or cancels appointments without providing sufficient notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.

As the services are reserved for you personally, a cancellation fee can and will apply.

Less than 24 hours notice of a cancellation will result in a $15 fee.
NO SHOWS will be charged 50% of the reserved service amount.
All fees accrued due to late notice and/or no showing will need to be paid prior to booking the next appointment. Payments can be made in person during salon hours or via telephone with a valid debit/credit card.

Per Salon Jade's discretion, a non-refundable deposit may be required in order to reserve an appointment calling for significant specialty services, a long duration time, or both. This deposit will be required to hold the appointment, and can be up to 50% of the estimated service price of the appointment.

If you show up to your reserved appointment more than 15 minutes late, Salon Jade reserves the right to adjust your requested services to fit the time slot.

Salon Jade's policies are presented in the spirit of providing excellent quality hair services for our established and future clientele. Thank you for viewing and supporting our policies!